10/9/25 - MonitorQA for SafetyCulture Users

(0:02 - 0:56)I know we put this one together pretty quickly, but after some of the exciting things we've had happen with safety culture in the last two weeks, I had several of you, and most of you are on the line here tonight, ask again about getting more details about Monitor QA as an alternative. So let me just start in with, what is Monitor QA? So basically, it's a reporting app, just like safety culture, allowing you to create templates, manage those templates, and then go out and just take a report, answer the questions, add photos, add videos, add PDF files, make notes, and then generate a report for your client at the end. So it's basically a one-to-one with safety culture.(0:56 - 1:15)Now, safety culture has some additional features that Monitor QA has, but I don't think anybody really uses those, things like credentials, different things like that. Like I said, I don't use them. I don't think anybody on this call uses them.(1:16 - 1:32)Mainly, it's just to use for the checklist and for the report. Monitor QA, as far as being a company, is newer and smaller. So they've been in existence now, I think this is year five.(1:34 - 2:03)The company is smaller. The advantage of both of those is, as they are smaller and have a newer product, they seem to be a little bit more nimble and a little bit more interested in working with us as far as making their product better and being able to support it. Now, we had some issues with safety culture in the past week.(2:03 - 2:11)We had three different ones. One of them lasted about 48 hours. The others were just a matter of half a day.(2:11 - 2:27)So overall, I think safety culture was relatively responsive with the issues. It's just a matter of how did those issues get past QA. Now, Monitor QA has not been 100% fallible.(2:27 - 2:45)There have definitely been a couple bugs that have gone out in app releases and so on. But I must say that they've been very in tune to getting those items fixed and very fast. They are working closely with HomeWatch IT to make their product better.(2:46 - 3:10)And I can tell you that in the two and a half, almost three years that I've been working with them, they have taken a lot of the input from my clients and incorporated that into their product to make it better. So that's a nice thing is we've been able to help shape their product and really make it work well. And they've also worked very closely with me to make sure that the compatibility and integration is there.(3:10 - 3:28)So the program works extremely well with both the fundamentals package and the pro package. So no matter which one you're using right now, it's fully integrated. In fact, there is better integration available with Monitor QA than there is with safety culture.(3:28 - 3:54)For example, you can jump right into the template editor by clicking a button within HomeWatch IT, which is something I can't do with safety culture, but it's available. All right. Why did I even look for another reporting app? Well, I think that half a week has been an indication and HomeWatch IT has always used what's called a best of breed model.(3:55 - 4:17)This is something that larger companies use when they are dealing with software. They'll go out and they'll buy the best accounting system, the best CRM system, the best HR system, the best production system, and then integrate them together. HomeWatch IT takes that because we follow the same thing with the accounting, for example.(4:17 - 4:24)I'm not going to recreate accounting. There's no reason to. QuickBooks is out there used by millions of companies and it works.(4:25 - 4:47)It works well most of the time, but it's very well used. Zoho is another one used by a ton of companies, more so in the EU than in North America, unlike QuickBooks, but both of them work well. Again, best of breed in that I take the best out there for accounting and also the best out there for reporting.(4:47 - 5:09)The nice thing is you can take one out and put another one in. If after this particular webinar, you say, look, I want to replace safety culture with QA, it's just a matter of taking one out and plugging the other one in. That's what's really nice is with this model, you can do exactly that, disconnect and plug in different ones.(5:11 - 5:38)Safety cultures had issues back honestly in 2023, 2024, much worse than we had in the past two weeks. It was at that time that I went looking for a second option and stumbled across Monitor QA and had some very long discussions with them and worked things out. That's the origins as it goes back now almost three years.(5:40 - 5:54)They've been very, very responsive. Some of the items back in 2023, just to show you what we had in the past week wasn't quite as bad, web reports stopped working entirely. It took multiple days to get that fixed.(5:54 - 6:00)Web reports showed the wrong time zone. That took months to get fixed. Web reports were showing too much information.(6:01 - 6:15)Those of you that might have a hidden page with alarm codes, passwords, and so on in the report, it should never go to a customer. It was including those. Syncing issues, which we've had a bunch of here recently as well.(6:16 - 6:42)But anyway, server issues, all of that issue last week with the error 500 is all server issues. All of these items, you can see, were just piling up back in 2023 and that's why we went looking for a fix. So what's included with Monitor QA and safety culture? I wanted to bring up a comparison chart.(6:44 - 6:57)I actually don't have that available on this system. So let me just kind of go through that. I apologize I don't have that here.(6:59 - 7:27)But basically, both systems have an easy-to-use app that you use on your device to take the report. And both systems have a web-based app for managing the templates. When it comes to working offline and syncing reports when reconnected, I think the safety culture does it all right, although it seems to be inconsistent with it working.(7:28 - 7:43)With Monitor QA, once the report is synced to your device, you can put your phone in airplane mode and not have any problems at all. Both have GPS location. Both have the ability to edit inspections after completion.(7:44 - 7:54)Both allow you to add photos and videos. Both allow you to add PDF files if you need to, as far as attachments. Both provide reports that are branded to your company.(7:57 - 8:12)So it really comes down to a matter of reliability. And the reliability, I think, is much higher with Monitor QA than it is with safety culture. So all things equal.(8:14 - 8:26)It nudges the needle a little bit more toward Monitor QA. So let's take a look at the program itself. So there's a web portal, as I mentioned, and there's a mobile app.(8:26 - 8:44)Similar to safety culture, you're going to use the web portal for editing your template. And you're going to use the mobile app for actually taking and completing the inspections, as everything else is integrated within OnWatch IT. So let's pop over here to the web component.(8:47 - 9:02)Honestly, just like with safety culture, you're not going to have to log in to the web component very often. Really, the only time you'll ever do that is to edit a template. And editing the template is very easy.(9:02 - 9:16)If you come over here to the side, you've got your templates, which we can open up. Now, all the templates I have are set up as checklists. Monitor QA allows two flavors.(9:16 - 9:34)Basically, an audit is something that is scored. So you can think of that like sometimes when you have an OSHA inspection or a restaurant inspection. They come in and they have to score, and you have to get a 95 or better in order to pass.(9:35 - 9:50)A checklist, on the other hand, is what we typically use for HomeWatch in that it's just a tick the box as you go down and answer all the questions. I have a few different templates here. I'll go to my home visit template.(9:50 - 10:06)It keeps a history of every revision that you do. You can go back and you can delete some of these older revisions if you want by clicking the three dots over here. But the nice thing is that as you do revisions, it keeps track of those.(10:06 - 10:28)So if you're really messed things up, you can always delete the latest revision and go back to the previous one and make that live. To edit a template, and I won't go into this in too much detail because I have an entire other webinar on that, but basically you just hit the open button and you've got four main sections. So you've got a main setup.(10:29 - 10:44)You've got your build, which is where you can set up the different questions. Preview just lets you take a look at what you have set up. And then the final is the report, which gives you the ability to change the way the report itself will appear to your clients.(10:45 - 11:01)So you can change your accent colors, your logos, what you want to have appear, etc. Best is to look at the preview and then we'll also look at this on the phone app as well. So in my particular application, I have it set up with four sections.(11:02 - 11:13)Go back here. Exterior, interior, additional, and departure. And you can see under each section, you have your questions, just like you do in Safety Culture.(11:14 - 11:51)And in this case for my checklist, I have it set up so I can either hit a checkbox or checkmark or an X. Just like Safety Culture, you can have different responses. So if, you know, checkmark and X is kind of your typical for a checklist, but if you wanted to do yes, no, pass, fail, okay, or not okay, or any other type of answer set, you can set all that up. Then we have a subsection under exterior for landscaping, just like Safety Culture, and then questions that pertain to the landscaping, and so on.(11:51 - 12:09)Pool and spa and questions that pertain to the pool and spa. And the same with interior and so on. One feature that Monitor QA has that Safety Culture does not have is the ability to use attributes.(12:10 - 12:21)So some of you may recall, and let me just get to the right section here. I'll go under build. Yeah, perfect.(12:22 - 12:43)That we added attributes to the pro package about a year ago. And that was when Monitor QA added this feature. But it allows you to set up a template that will automatically add or exclude questions based on the attributes of a property.(12:44 - 13:06)So for example, using the property screen in the pro package, if you have it set up that there's an attribute called landscaping and you have it set to yes, then it will include this section in the report. If there isn't, you know, if it's anything other than yes or there isn't a landscaping attribute, it will not include that. And you can do the same thing here with the pool.(13:06 - 13:33)If the pool and spa is pool and spa, it will include these questions. If pool and spa is spa only, it will include these questions. So the nice thing is, depending on the types of properties you have, you can automatically add questions for, let's say, elevator, fire feature, water feature, guest house, wine room, wine cellar.(13:34 - 13:55)And just by setting up the attributes of a property, you automatically can create those areas of the template that pertain to that particular section. So you don't necessarily have to create different templates for every property. The template can dynamically include the questions or exclude the questions based on the property itself.(13:57 - 14:12)So the templates are very flexible. You get the idea here that... Let me click on a particular question just so that you can see the details. Let me first put this in edit mode.(14:14 - 14:34)It will create a draft. We'll put it in edit mode. And now you can see if we go to a question like, let's go to remove newspapers, what kind of response? So I have it with a checklist and it knows here that it's going to be checked or unchecked and you can assign what the colors are.(14:34 - 15:13)You have different options, pass, fail, yes, no, or you can create your own as well. Then you can set this up so that maybe it can't be flagged as not applicable by your technician. You can add the conditional logic. So if this is answered a certain way, it might ask additional questions. Or you can force it to ask for a photo and it will not allow you to close the report off until you add a photo. In my default template, I have it set up so that on the question to make sure that the water main is turned off, it requires a photo.(15:14 - 15:37)And you can't complete that until you have that done. Then you're able to put some informational items so these can be prompts for your technicians so that they know what to look for for a particular question and you can even attach a file if necessary. If this is answered in a negative mode, you can have it automatically suggest what to do to fix it.(15:38 - 16:04)So it gives you a lot of flexibility and options here. Any questions on templates? Otherwise, what we'll do is we'll jump into the application itself and I will also show you the completed report first before we do that. So where's my Blanco? He fell off.(16:05 - 16:42)Let me just see if this is a So this is a monitor QA report. This is the same view that your client would have. So right now when they click the link to open the Safety Culture Report they click the link and they'll get this type of report. So it'll have your logo front and center, a real clean page, and then it'll have the details of the report itself. So here you can see the sections. So the exterior section Let me just blow this up a little bit bigger to make it more readable.(16:44 - 16:59)The exterior section, all the different questions and the answers. The photos are in here and like in Safety Culture you can tap on the photos and bring them up full screen. You've got your notes that stand out nicely.(17:00 - 17:54)So the report itself looks very clean and very easy to use. And we'll come down here additional services. Here's my water main in the off position and so on. And then my disclaimer. The user has the ability to export that as a PDF right here from the screen. So it's very nice and clean for you. Alright, any questions before we pop into the app? Can what we do is when the inspector does the report we open it up in our office review it, adjust it and then save it and then send it to the client. Can we still do that with this? It will not change. It will not change it on the computer? No, I mean this process will not change.(17:54 - 19:18)You can always go back in and edit the report at any time. You basically just reopen it and the software will guide you through it. If you want to edit it, it'll say you want to reopen it. You reopen it, you make the edits and then you complete the app. So we can still do it on the computer the same way that we've been doing it? Yes. You can do it on the computer and in fact one nice thing which I don't think Safety Culture supports at this time is you can even have multiple people in a report simultaneously. So if you have a team doing a particular property one person can be doing the exterior, one person can be doing the interior and they can both be in the same report and editing it simultaneously and they'll both see the edits that the other one is making as well. So it's actually very nice if you have a team environment. And if we switch building a template let's say we kind of figured it out what our template should look like now to switch we would have to start from scratch and build it based on the old template that we're using now, right? Actually I'm glad you brought that up there is a little promotion I spoke with the president of Monitor QA yesterday told him that we're having this webinar and that I've got a few clients that are looking to make the switch however, you know, recreating templates is a pain point.(19:19 - 21:15)So basically from now, basically for the next 30 days he's offered up two items he's offered up, first of all the first 30 days will be on him and the conversion of your templates from Safety Culture to Monitor QA will also be done by him or his team I should say. So there is really no time investment that you'll have to make as far as setup other than you have to go in and learn the software which is not that difficult. Got it. Thank you. So that's effective for the next 30 days. So up here on the screen I've got my phone app I have a few of my reports sitting down here Basically if I go into a particular report like let's just say Johnson I'll click where it says download. This will now download the report. It's now resident on my phone. So I can put my phone into airplane mode and it would still allow me to do the report. So you don't have to worry once the report is downloaded about being able to run it whether it's offline or online. Once we go into the report we'll just hit start and now you'll see it will bring up the initial four sections like we looked at on our template. We've also got this little area up here that says auditor hint. This is a place where you can put any kind of notes that are only available to your auditor. So in this case we can, you know, I don't have it for this property but I've got like what my alarm code is, my key code, you know, I put the address in here. So you can put in these little notes that can be populated on the report and available just internally for any of your reporters.(21:17 - 22:55)Then we can go into one of our sections like we can go into our exterior so we'll click open to go into that section. This will now bring up all of the questions that we looked at a minute ago on the template and now it's just like safety culture a matter of you know going through and checking the boxes as you go. Just like safety culture you'll notice every question allows you to add notes which is what this little icon is here and add photos which is this little camera with a plus. So you know a lot of you have seen my demo where I go in and we talk about two broken limbs. Let's just use that right now. So I'll click the X here on, actually not on erosion but let's do it on the fallen trees or limbs and using these icons I can click here where it has the notes. This will now bring up for me an area to put my notes so I could say there were two broken limbs from last night's storm. I can hit the save and now it shows me that I have notes. Photos work the same way. As soon as you hit this little icon here this camera with a plus this will open up the devices camera. I'll take a picture of my water glass, I can take a picture of my keyboard, picture of my mouse and then hit attach. So just that quickly I added three photos. So very easy to add those. And then now if you want to actually edit any of those all you have to do is tap on the photo and it brings up that particular one. Maybe I don't need the picture of my keyboard so I'll just trash it.(22:57 - 23:19)The trash can icon and maybe the mouse I want to point out that this is a Logitech so I can draw on it under a little nicer I guess. But you can also add, you see the line sizes and so on. I guess that is one thing to point out is currently there aren't little arrows and so on that safety culture has.(23:20 - 23:43)It is more of a free form so that is one area that is currently a little bit behind but I do think that that is on their list of future enhancements. Under add details there are more items. So this is notes like we were just in but now you can also pull in media from your gallery just like you can with safety culture.(23:44 - 49:41)You can also pull in the video you can set up an action or flag an item for follow up right here as well. Just like safety culture if you add an action this will create an issue if you are using the pro package if you are using fundamentals it will also add the action to your fundamentals app as an action. If we go to just to show you that the other types of questions are there. I will go to my interior so just like most of you have with your template you have a text box for your temperature that you can put in whatever you need you've got the ability to have drop down responses if I go to my additional services under my collect mail so you can create any number of responses for a particular question and then you can select a particular one and that will fill it in. So all of that is here for you here is that mandatory item I mentioned about the water main comes up in red so that tells you that you must add some sort of media evidence on this particular question to show you the water main actually has been turned off. And without that being answered the system is going to show you and flag it here that it's a problem or if we go back to the beginning you'll see that we cannot click finish because we are missing some items so until you complete the report fully including signing it here it will not allow you to finish the report and then just like safety culture once you click finish it will update either the pro package or the fundamentals package whichever one you have just as it does now so your workflow doesn't change it's just the reporting app itself that gets replaced questions on the app Hey Gary one question you talked you had the audit notes there the hint I'm sorry the audit hint I guess I was looking to keep like a running list and say hey this bedroom has a light bulb that's out hey this sink and this you know this other bathroom is you know running slow whatever trying to keep a sort of a list of running things that I'll give to the client when they return to their home and say hey these six things need to be addressed so I was just trying to figure out a good way to keep that list live if you will and not lose it somehow so I'm glad you actually brought that up Brian there's a interesting feature here which safety culture I don't believe does have but you can see I haven't completed enough of these reports for it to be there but if you mark an item like this with the X you can set up a horizon where the system will let you know how many times this has failed before so you can say for example has this item failed like in the past 30 days past 6 days past 2 reports you have the option and I can actually show you that on the template editor to set up what that is and what it does is as soon as you mark that as a fail let me zoom this back out as soon as you mark that as a fail it will say hey this one has failed 3 times in the past 4 reports so that actually kind of does what you're saying here this historical trend say I've got the last 60 days so on this particular template it would show how many times that item has failed in the last 60 days based on your reports so it's a nice way to do what you're asking is that without you having to keep an issues log or an action list or anything like that it will automatically just show you that particular trend of has that item failed at that property X number of times in the past so that's a good one if you do use the actions those are available to you as well in the app so it's very easy to get to and you'd be able to see those actions I don't know yeah I do have a few so here you go the list of the actions are right here so you'd be able to see exactly what was put in and these also if you're on pro and if you're on fundamentals these are available as well ok thanks did I answer it? I think so I probably need to do a little digging in poking around myself to learn it but yeah it makes sense great it's Ed what about the quality of the images does it matter if we have a a high resolution camera or not or does this reporting converts it to a regular quality image like the current one it will do that it will convert it to a regular quality kind of a web type of image if you need a real high quality image it's not going to be stored in the report just because it's a web based report and the high quality image is going to be too much for it but if you need to have a high quality really the recommendation is use your device's camera just take the photos straight from the camera and then pull them from the gallery into the report the report will then resize them to make them web suitable and include them in the report but you'll have the high resolution copy available to you and you can store those yeah that's exactly what we do for small little cracks or anything like that and then if they want to see it then we'll attach it to the email one more question when we send out the reports to our clients we basically have a template and then we just there's certain words that we say click here to see the report it's still going to generate a link for every report, right? yes you're using the pro package, right? I believe so I'm not even sure but whatever we got years ago yeah exactly it has the same template that you have right now and it'll give us the link, right? same exact thing that you have currently ok, I just wanted to make sure the workflow doesn't change the only thing that changes is the app that you're using and of course the appearance of the report will change but everything else remains the same the work orders remain the same, the emails remain the same your daily workflow just stays the same you click the open report button from the route technician app and it opens up the reported monitor QA instead of in-safety culture we don't use we don't use your cover letter like it says home watch, you know dear Brian and Susan we actually make up our own cover letter and we include the link of the report in our cover letter so that's still going to be the same thing, right? yeah, in fact if I go to that particular item still the same idea still creates a link ok, perfect, that's all I needed ok Gary, Sean, I got a couple questions sure first one, I just want to verify this doesn't change anything in method, correct? it's just safety culture? that's correct ok, secondly, I know with safety culture with mine, I don't know if it's just mine or not, but like for example, I did two reports earlier this morning and those reports still have not completely updated, I've had to log out a couple times a day, pre-log in or what will happen is once I get home and connect to a Wi-Fi then I have to log out, log back in and everything will download for me then it will actually update do you know if this is kind of the same way or is this going to hopefully work cleaner that actually is one of the items I was mentioning before about the syncing you know, as far as the reliability of the syncing safety culture the way it works or the way it's been explained to me is it can't sync like you're offline or if the sync gets interrupted, like you're in a poor signal area it basically tries to sync again after a period of time if it still can't sync it waits longer and if it still can't sync, it waits even longer so I know that some of you have told me that it might be 3, 4, or 5 hours later before it finally syncs the entire report and that's the reason it keeps getting longer and so on between tries if it's not able to sync while you're in a poor quality or a poor internet service area modern QA does try to sync the same way but I've never run into it taking hours it's usually just a matter of once you're back in home on Wi-Fi it'll sync everything up at that point because it knows it has good signal for like an example the two reports I did this morning, I did those between 8 and 9 o'clock this morning and they're still not completely updated, they're not synced yet so I log out a couple times, yeah, and then once I get home tonight here in about an hour they'll sync as soon as I hit Wi-Fi so that's why I was kind of wondering with this the last question I had was just the price, is there a price difference for going to monitor QA over safety culture? There is it's actually $5 less $5 less? Okay Okay That's all the questions I have, I appreciate it Thank you Thanks for asking Is there any way when we're done with this, I'm sorry can you email me one of your demo reports just for me to see if I open it up Absolutely, I can do that or let me just do this I'll throw that in a link into the chat right now and I'll also type it here just to make sure that I make sure that I have it right Hey Gary, it's Sheila Yes, Sheila How many existing safety culture users have migrated to monitor QA and have any of them gone back to safety culture? I have probably migrated somewhere around three companies Sorry, say that again you just I've probably migrated around 30 companies and yes I have had a couple go back Okay Any particular reason why just because they weren't they didn't like the change or John, would you mind answering that one? I can't hear you Oh, I thought you tried it and switched back, you just probably just never got around to trying it You can't hear me, can't you? I can't hear you Oh, okay, sorry Um Well I just I found the safety culture filling out a safety culture report to be quicker and more efficient for me Now for instance, you have first of all, you download a report that's a mouse click there then or a finger push and then once you get in the report then you have to pick each section and complete that section, go to the next section complete that section and so on the safety culture just flows you know all you have to do is scroll up you're in the next section Now and that's my preference Okay So Sheila, just to kind of clarify that Yeah, that's interesting, thank you because I do like the fact that safety culture is just like one document, you just work your way through it Yes I can come back and illustrate that, so basically like John was saying here when you go in it lists each section and you would go into the section, answer it accordingly now when you get to the bottom of that section, it has a link here to go to the next one Okay, so like next page Yeah, exactly, and so you can keep going through and then when you get to the bottom again next section or previous section and so it does divide them up, so you have the interior the exterior, you know, all of your sections are done separately and that's interesting, John, I never really thought of that but you're right, the safety culture basically has it all in one long scroll so that is one difference as far as the user interface, I guess that's just a matter of personal preference But actually I like it Go ahead I'm sorry It's okay It's not that big a deal, really I mean, I just thought it flowed better on safety culture but I can adapt You know, software is a personal preference, you know, I prefer Google Docs over Microsoft Office, you know, it's just whatever works for you and that's fine and that's one of the reasons why I gave you a choice that's why I have the option Yeah, I've got another one with regard to monitor QA Do they have the analytics feature like safety culture? So they do have again, it's a web only item but you can come down here to I don't use it that often Corrective actions More about the safety culture one than I do as well I'd like to do the comparisons from like this year to last year like 30% this year with the Yeah Take a particular template and a date range Yep I don't have a whole lot in here Unfortunately, audit performance So we've got 31 pending, you know, on time Yeah My data is not very good in this account And also presumably if we migrate then any How long are the reports kept on safety culture if we have to go back and check something Is there like a crossover period Actually what I do for you is we keep your account live on safety culture You will not be able to enter new reports or edit existing reports but you'll be able to go back and look at anything historical Okay And is that for a set period or As long as you need it Okay Thank you Arthur I'm sorry Go ahead I just say you won't lose any of your history So go ahead John Let's say you want to pre-populate Let's say customer preferred thermostat temperature is 78 Can you still insert that into monitor QA Currently that is part of that auditor hint that goes right in here Sorry I've got to tap on my phone So to auditor hint so that it's on a pop up Okay So the answer is no it doesn't populate the actual question itself but it gives you this reference page that has whatever details on it that you need Besides attributes is there any other Let's talk about issues Can issues populate in the report Issues don't populate in the report They're available to you in the app here than in the email which I found from my clients that they like that better than having it in the report because it makes it more visible Oh well that's interesting Yeah I found it interesting as well but that was something that was generally requested I mean you can do the same with your safety culture instead of putting it in the report put it directly in the email So for example like mine I've got the weather forecast but right here you can put the issues list, you can also put the next 30 days worth of work orders You can put all that information right here in the email and that way it's more visible to the client it's the first thing they see without having to open up the report That's great That's terrific So that is available to you now You can always get to that by adding those keywords which are under the WatchIT Help The variables you're speaking of Interesting Still see the previous reports in DC I'm not sure what DC is Oh FC Sorry Megan I didn't see that The techs will still have access to the reports through the RouteTech because if you go into your RouteTech then the very first thing you have here is this previous reports section and so they'll still be able to go back and click on any of the previous reports right through here So yes, the techs will still have access to the previous reports Gosh I thought I knew all the buttons but I didn't know that existed Yeah, right there in RouteTech if you just here's all the previous reports tap on a particular one and it opens up the reports If I'm trying to get a coffee out of the cupboard and I can't find it and I ask my wife it's right there in front of you Oh, you mean that can of coffee Oh, okay The software's got a lot in it It's good and bad It's good that it's all there but it's bad because it makes it sometimes a little overwhelming to realize that things are there that you could use But yeah, previous reports is right there and in fact as long as we're at it John, upcoming work orders is also right there So you can see what's coming up Yes And open issue Can you scroll up a little bit? I see you have something that says send SMS What is that? When you're on your way it basically brings up a little box and you can put a you can change this little default message This is the one that I know several of my clients wanted to use They just wanted to be able to quickly text the client a message Hey, we're on our way It brings up the box with this default. You can change it here if you want Exactly Which software is this? The new one that we're talking about? This is in Pro The new software Well no, this is Pro This is the old The main software The Pro package Okay, got it So if I switch will this option be available in the new software? Like I said Ed, I'm sorry I don't recall off the top of my head which one you're in If you're in fundamentals It doesn't have that right now Only Pro has that So I guess I'll upgrade to Pro if I don't have it because I don't remember seeing that SMS This is the one you have right now? You log in with this screen? No Okay, are you using a program called AppSheet? SafetyCulture I log in through SafetyCulture Right, but you don't have where the client info is? No Okay Then we should probably take a look at the options for you because both fundamentals and Pro will allow you to do the SMS in Pro pulls up like it did there and fundamentals actually just opens up your text app from your phone Got it And you can just send a text normally Got it Okay Thank you Alright, we're almost at the top of the hour If there's any other questions I want to make sure we get those covered. If not, thank you all for participating I think we had a good discussion and I hope this was helpful Just to close the loop Thank you everyone for participating Appreciate it Thank you Gary for putting that together, appreciate it Alright You'll be sending out an email with the link and also with the couple of reports that we can have a look at The link should be in your chat already You were going to record it That'll be in the Help Centre probably tomorrow and if any of you want to take advantage of the offer that MonitorQA has put out just send me an email and we can discuss the plan Thank you Have a good evening Thank you Bye